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Human-Centered UX & Digital Experience Design

Designing compliant, scalable digital experiences that balance structure and usability for trust-based products

I’m comfortable coloring inside the lines—because when the rules are clear, there’s more room to design experiences that actually work.

What I Do

I design and optimize digital experiences that bring together marketing strategy, UX, brand identity, and scalable systems—especially for regulated, trust-based organizations.

I spend a lot of time helping teams color inside the lines—working within compliance, technical, and operational constraints while still creating experiences that feel clear, usable, and human. I design and deliver across website design and development, email design, brand identity systems, UX and interaction design, and integrated marketing experiences.

The goal is always the same: clear user journeys, consistent visual systems, and processes that make great work repeatable, measurable, and easier to maintain over time.

Clarifying positioning and messaging

Say it clearly all the time

Designing user journeys and digital experiences

Define and designing the path we want users to take

Building scalable workflows and creative systems

Processes that reduce friction and boost efficiency

Optimizing performance through data-informed iteration

Metrics-based design decisions

Why Clients Work With Me

I’m structured, collaborative, and comfortable working through ambiguity.

I start by understanding the full landscape—business goals, user needs, constraints, and data—then design systems and experiences that can evolve over time. I believe strong processes create freedom, not friction.

I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes.

Turn ambiguous problems into clear, executable plans

Grew collections audience CTA engagement by 30% through email and sms strategy and design across regulated industries

Balance creativity with compliance and structure

I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes

Align stakeholders across teams and priorities

My creative operation leadership in Agile methodology and process optimization led to a 30% reduction in time-to-market 

Build systems that reduce rework and improve consistency

My scalable design system built in Figma reduced UI bugs by 75% and decreased development time by 20%

Contact us

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Let’s Build Something That Works

If you’re looking for a partner who can think strategically, execute thoughtfully, and design for real-world complexity, I’d love to connect.

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Core Capabilities

Website design & development (UX, accessibility, regulated environments)

Email design & lifecycle experiences

Brand identity & visual systems

UX & interaction design for complex products

Messaging frameworks & content structure

Design systems & DesignOps

Marketing operations & creative workflows

Analytics-informed optimization and iteration

Jenn Griffin's Portfolio

Explore Jenn Griffin's individual portfolio showcasing brand, UX design, content strategy, and marketing expertise. Discover clean, minimalistic designs with a strategic approach.

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Why Clients Work With Me

I’m structured, collaborative, and comfortable working through ambiguity.

I start by understanding the full landscape—business goals, user needs, constraints, and data—then design systems and experiences that can evolve over time. I believe strong processes create freedom, not friction.

I value clear communication, thoughtful decision-making, and solutions that balance user needs, compliance, and measurable outcomes.

Boost in Audience Engagement

Grew collections audience CTA engagement by 30% through email and sms strategy and design across regulated industries

Reduction in Time-to-Market

My creative operation leadership in Agile methodology and process optimization led to a 30% reduction in time-to-market 

Improved Brand Consistency

My scalable design system built in Figma reduced UI bugs by 75% and decreased development time by 20%

AI Integration

Integrating AI-based content generation, design automation & analytics into brand workflows

Case Studies

Messaging Strategy & Execution for Fintech Recoveries Customers

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Creating a human-centered messaging strategy for customers in debt required balancing compliance, empathy, and clarity.

Building a Flexible Figma Design System for Financial Services Clients

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Built a flexible, compliance-ready Figma design system that delivered speed, consistency, and security across financial services clients while reducing rework and ensuring accessibility and compliance.

Blue Surface

Fractional Marketing, Brand & Experience Leadership

Ongoing strategic and hands-on support for teams that need senior-level guidance without a full-time hire. I help bring order to complexity by aligning marketing strategy, UX thinking, messaging, and operational systems—so teams can move faster and work more effectively.

Fractional engagements often involve helping teams color inside the lines—delivering hands-on work across website and email design, brand system evolution, UX improvements, and marketing experiences, while building the systems that keep everything compliant, consistent, and scalable.

Blue Surface

Website, Brand & Digital Experience Design

A cohesive digital foundation that brings together brand positioning, UX design, accessibility, SEO, and content strategy. This work is designed to support trust, clarity, and long-term growth—not just launch day.

Ideal for organizations ready to invest in a website and brand experience that actually supports their marketing and operations.

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